Stella Antique Gems

Stella Antique GemsStella Antique GemsStella Antique Gems

Stella Antique Gems

Stella Antique GemsStella Antique GemsStella Antique Gems
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Terms and Conditions

 Welcome to Stella Antique Gems.

We are truly honored to have you here. Thank you for choosing Stella Antique Gems for your timeless treasures. Please take a few moments to review the following Terms & Conditions, which apply to your use of our website and the purchase of our jewelry.

By visiting our website or placing an order, you agree to the policies outlined below. These terms are designed to ensure transparency, trust, and a graceful shopping experience.

1. Our Commitment

At Stella Antique Gems, we believe in beauty with purpose—each piece in our collection is thoughtfully curated and crafted to tell a story. We are committed to offering heirloom-quality gems and jewelry with elegance, care, and exceptional service.

2. Product Descriptions

We take the utmost care in presenting each piece accurately, including detailed descriptions and imagery. However, due to the nature of gemstones and metal items, slight variations in color, patina, or texture may occur. These subtle differences are a testament to the uniqueness of each piece.

We reserve the right to update product details, pricing, and availability at any time without notice.

3. Pricing & Payment

All prices are displayed in [Your Currency], exclusive of shipping, taxes, and applicable customs duties. These additional costs will be calculated at checkout.

We accept all major credit cards and secure online payment platforms. Payment is due in full at the time of order.

4. Order Confirmation & Fulfillment

You will receive a confirmation email once your order has been placed. Should an issue arise—such as limited availability or payment verification—we will contact you directly.

Stella Antique Gems reserves the right to cancel or decline any order in the case of errors, potential fraud, or unforeseen circumstances. We will always notify you if this occurs.

5. Shipping & Delivery

We ship both domestically and internationally. Once your order has been carefully packaged and dispatched, you will receive tracking information via email.

Please refer to our [Shipping Policy] for estimated timelines and carrier information. Note that delivery times may vary depending on your location and any customs procedures outside of our control.

6. Returns & Exchanges

We want you to adore your purchase. If something isn’t quite right, we accept returns on eligible items within 14 days of delivery.

Items must be unworn, in original condition, and returned with all packaging, tags, and certificates (if applicable). Custom or made-to-order pieces, engraved items, and earrings are final sale and not eligible for return.

For full return instructions, please see our [Return Policy].

7. Intellectual Property

All content on this site—including our logo, product descriptions, and written content—is the exclusive property of Stella Antique Gems and may not be reproduced, copied, or used without prior written consent.

8. Limitation of Liability

While we take every measure to ensure a seamless experience, Stella Antique Gems shall not be held liable for any indirect or incidental damages related to the use of our website or products.

9. Privacy & Security

We value your trust. Any personal information you provide is handled with care and safeguarded according to our [Privacy Policy].

10. Policy Revisions

These Terms & Conditions may be updated occasionally. By continuing to use our website, you agree to the most current version as posted.

11. Contact Us

For any questions, personal assistance, or custom inquiries, please feel free to reach out. We would be delighted to assist you.

📧 gemguru@stellaantiquegems.com

Thank you for being part of the Stella Antique Gems story.

With timeless elegance,
The Stella Antique Gems Team

Return and Refund Policy

 

We want you to feel confident and happy with every piece of jewelry or gem you purchase from us. If for any reason you're not completely satisfied, we’re here to make things right.

🛍️ Returns

  • You may return eligible items within 14 days of delivery for a refund or store credit.
     
  • Items must be unworn, in original condition, and returned with all original packaging, including certificates (if applicable).
     
  • A copy of your order confirmation or receipt must be included in the return package.
     

🚫 Non-Returnable Items

Due to the nature of our products, the following cannot be returned:

  • Personalized or custom-made jewelry
     
  • Items marked “Final Sale”
     
  • Earrings (for hygiene reasons)
     
  • Gift cards
     

💸 Refunds

  • Once your return is received and inspected, we will notify you via email.
     
  • Approved refunds will be processed to the original payment method within 5–10 business days.
     
  • Original shipping fees are non-refundable.
     

🔁 Exchanges

  • If you’d like to exchange an item (e.g. for a different size or style), please reach out to our customer care team within the 14-day window.
     
  • Exchanges are subject to product availability.
     

📦 Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or there was an error on our part.
     
  • We strongly recommend using a trackable shipping method and keeping your receipt.

Copyright © 2025 Stella Antique Gems - All Rights Reserved.

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